Free shipping

We offer free shipping for domestic orders when it's $500 USD and over. (Free Shipping is not available for Hawaii. Alaska and Puerto Rico)

shipping carrier

True Color Wholesale, our store is located in Niles, IL, Mid-west of Unite States. We ships to all 50 U.S States, Alaska, Hawaii and US Territories. All orders in U.S are shipped via UPS, DHL or USPS. True Color will determine the best shipping carrier for you, depending on your order and shipping location. The instant an order was successfully placed, our system will automatically send the purchase order to our warehouse and it will be processed to ship out as soon as possible.

processing time

Order processing times are counted in business days (Monday through Friday, excluding national holidays) and may take 1 to 7 business days depending on immediate item availability. All orders received before 11am CST, Monday through Friday, will process your order the same day. Orders received after the cutoff time will begin to process the next business day.

incomplete or wrong address 

If your order is returned due to incomplete (i.e. unit, suit number) or wrong address, you are responsible for original shipping & handling fee and 30% restocking fee. This amount will be deducted from your order.


product condition

In order for the item to be eligible for a return, it must be unused, undamaged, and returned in the same condition in which it was received from It must also be returned in the original packaging.

return freight

we provide free shipping service for all of domestic customers but we don't cover the return freight. Please have your order packed safe and ship it back to us as below.

6310 WEST TOUHY AVE, STE107, NILES, IL 60714


suspend account

In case of repeated returns for no reason, we may suspend the transaction and close customers account..

request refund

Please provide us your 4 digit order number and your contact information. Name, Address and Phone number is required. If you already shipped back the return, we also need tracking number..


  • Mo-Fr 9:00 - 18:00